Your personal data belongs to you. This policy explains exactly what information bidvisa collects, why we collect it, how we use it, and the rights you have over it. We keep things straightforward — no legal jargon you need a lawyer to decode.
Privacy at a Glance
These cards cover the most important privacy commitments bidvisa makes to every player. Full details are in the policy sections below.
Every connection between your device and bidvisa is protected by SSL/TLS encryption. Your login details, payment information, and personal data are never transmitted in plain text. What you send to bidvisa stays private in transit.
Bidvisa does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used only to operate your account, process payments, and improve the bidvisa platform. That's it — no exceptions.
Bidvisa does not store your bKash, Nagad, or Rocket account credentials on our servers. All payment processing is handled by certified payment partners. We only retain transaction references needed to manage your account history.
You have the right to access, correct, and request deletion of your personal data at any time. Bidvisa will respond to all data requests within 30 days. Contact our support team to exercise any of your data rights — no complicated process required.
Bidvisa only keeps your data for as long as it is needed. Account data is retained while your account is active and for a defined period after closure to meet legal obligations. We don't hold onto data we no longer need.
Bidvisa uses cookies to keep you logged in, remember your preferences, and understand how players use the platform. We use only the cookies necessary to run the site properly. You can manage cookie preferences in your browser settings at any time.
Bidvisa ("we", "us", "our") is committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains how bidvisa collects, uses, stores, and protects your personal data when you visit bidvisa.com, register an account, make a deposit, play games, or contact our support team.
By registering on bidvisa, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with this policy, please do not use the bidvisa platform.
This policy applies to all players accessing bidvisa from Bangladesh and should be read alongside our Terms and Conditions and Responsible Gaming policy.
This Privacy Policy was last updated on 1 January 2025. We will notify you of any material changes via email or a prominent notice on the bidvisa platform before changes take effect.
Bidvisa collects personal data in several ways — directly from you when you register or contact us, automatically when you use the platform, and from third parties such as payment processors during transaction verification.
Bidvisa may receive data from payment processors to confirm transaction status, from identity verification partners during KYC checks, and from fraud prevention services to protect the integrity of the platform.
Bidvisa collects only the data that is necessary to operate your account, comply with legal obligations, and provide a safe gaming environment. We do not collect data we don't need.
Bidvisa uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Name, email, mobile number, date of birth |
| Identity verification (KYC) | Name, date of birth, ID document, address |
| Processing deposits and withdrawals | Mobile wallet number, transaction references |
| Fraud prevention and security | IP address, device data, account activity logs |
| Customer support | Name, email, account history, support communications |
| Responsible gaming compliance | Gaming activity, session data, deposit history |
| Platform improvement and analytics | Anonymised usage data, navigation patterns |
| Promotional communications (with consent) | Email address, mobile number |
Bidvisa will not use your personal data for any purpose not listed above without first obtaining your explicit consent.
Bidvisa processes your personal data on the following legal grounds:
You can withdraw your consent to marketing communications at any time by contacting our support team or using the unsubscribe link in any marketing email. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
Bidvisa does not sell, rent, or trade your personal data. We share your data only in the limited circumstances described below, and only with parties who are contractually required to protect it.
To process deposits and withdrawals via bKash, Nagad, and Rocket, bidvisa shares the minimum necessary transaction data with our certified payment partners. These partners are not permitted to use your data for any purpose other than processing your transaction.
During KYC verification, bidvisa may share your identity documents with accredited verification service providers. These providers operate under strict data processing agreements and are not permitted to retain your documents beyond the verification process.
Bidvisa uses third-party fraud detection tools that may process your IP address, device fingerprint, and account activity to identify suspicious behaviour. This processing is carried out under our legitimate interests in protecting the platform and all players.
Bidvisa may disclose your personal data to law enforcement, regulatory authorities, or courts where required to do so by applicable law. We will notify you of any such disclosure where legally permitted to do so.
Bidvisa never shares your data with advertisers, data brokers, or any third party for commercial purposes. Your information is used to run your account — nothing else.
Bidvisa takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, or misuse.
In the event of a data breach that is likely to affect your rights and freedoms, bidvisa will notify you without undue delay and take immediate steps to contain and remediate the breach.
If you suspect your bidvisa account has been accessed without your authorisation, contact our support team immediately via live chat. We will secure your account and investigate within 24 hours.
Bidvisa retains your personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law.
| Data Type | Retention Period |
|---|---|
| Account registration data | Duration of account + 5 years after closure |
| KYC / identity documents | Duration of account + 5 years after closure |
| Transaction records | 7 years (AML compliance requirement) |
| Customer support communications | 3 years from last interaction |
| Game activity logs | Duration of account + 2 years after closure |
| Marketing consent records | Until consent is withdrawn + 1 year |
After the applicable retention period, your data is securely deleted or anonymised so it can no longer be linked to you.
Bidvisa uses cookies and similar tracking technologies to keep the platform running smoothly, remember your preferences, and understand how players use the site so we can improve it.
You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the bidvisa platform. Essential cookies cannot be disabled as they are required for the site to operate.
Bidvisa does not use third-party advertising cookies or share cookie data with advertisers. Analytics data is used solely to improve the bidvisa platform.
As a bidvisa player, you have the following rights over your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond within 30 days.
Request a copy of all personal data bidvisa holds about you.
Ask us to correct any inaccurate or incomplete personal data.
Request deletion of your personal data where it is no longer necessary for us to hold it.
Ask us to limit how we use your data while a dispute or request is being resolved.
Receive your personal data in a structured, machine-readable format.
Object to processing based on legitimate interests, including direct marketing.
Note that some rights are subject to legal retention obligations — for example, we may be required to retain transaction records for 7 years regardless of a deletion request. We will always explain any limitations when responding to your request.
Bidvisa is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is carried out during registration, and we may request additional proof of age at any time.
If we discover that personal data has been collected from a person under 18, we will immediately close the account, delete all associated data, and return any deposited funds to the payment source where possible.
If you believe a minor has registered on bidvisa, please contact our support team immediately at [email protected] so we can investigate and take appropriate action.
Bidvisa may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify you via email or a prominent notice on the bidvisa platform at least 7 days before the changes take effect.
The "Last updated" date at the top of this page always reflects when the policy was most recently revised. We encourage you to review this page periodically to stay informed about how bidvisa protects your privacy.
Your continued use of the bidvisa platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how bidvisa handles your personal data, please get in touch:
For questions about responsible gaming tools or self-exclusion, visit our Responsible Gaming page or contact support directly.
We take every privacy request seriously. Whether you want to see your data, correct it, or delete it — just reach out and we'll handle it promptly and without fuss.